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Smarter Call Reporting Software for Modern Businesses
Callation delivers clear, automated call reporting and analytics for modern businesses. From extension performance to missed call tracking and trunk utilisation, our cloud-based platform turns call tracking software built for Mitel into actionable business insights - without the manual effort.
Welcome to Callation
400+
Businesses Using Callation
125K+
Extensions Monitored
35K+
Monthly Reports Sent
OUR SERVICES
Explore Callation Services
Scheduled Reporting & Alerts
Stay Informed Automatically Callation is a cloud-based call tracking platform that delivers ...
Real-Time Dashboards
Intuitive, configurable dashboards that give you a clear view of team performance ...
OUR SERVICES
Explore Callation Services
Callation’s call reporting platform is built around four core services – each designed to give you a different layer of insight into your business communications.
Call Reporting
Powerful insights from your call activity - monitor extension, track call detail records by extension, group, trunk and call accounting software capabilities across your entire business.
Custom Reporting
Tailored reports designed to match your exact business needs . Work with our experts to target the insights that matter and unlock the full potential of your call data.
Real-Time Dashboards
Intuitive, configurable dashboards that give you a clear view of team performance and customer interactions - without any hassle.
Scheduled Reporting & Alerts
Stay informed automatically. Schedule reports in PDF, CSV, or XLSX and set alerts for missed calls, long calls, and key metrics - without lifting a finger.
ABOUT CALLATION
Advanced Call Reporting for Business
Callation is a cloud-based call reporting software that delivers accurate call reporting, native compatibility, and reliable business insights. Trusted by nearly 400 businesses globally, the platform supports more than 125,000+ reporting extensions across multiple industries.
- Mitel-Certified Platform
- 24/7 Secure Cloud Hosting
- Professional Reseller Support
- Real Customer Service & Operations
FEATURES YOU LOVE
Why Choose Us
Intuitive
Simple, Clean Reporting Interface
Access the call data that matters without the complexity. Callation's dashboard highlights key metrics instantly, helping teams track performance, monitor trunk usage, and identify missed calls with ease.
Reliable
Secure, Cloud-Based Infrastructure
Callation runs on a secure business call analytics infrastructure, scalable cloud platform with automated data sync, delivering accurate reporting for single-site and multi-location businesses without downtime or data loss.
Designed for Your Business
Fully Customisable for Your Workflow
Callation lets you customize reports around your own KPIs by extension, group, trunk, time period, or call outcome, so your insights match the way your business operates.
Powerful Call Reporting Tools
Clear Dashboards. Faster Decisions.
Callation's call center dashboard software is designed for speed. Instantly view call volumes, missed call tracking, agent performance and trunk utilisation in one place. Close to real-time updates help teams stay informed without clutter or complex setup.
Scales With Your Business
As your team grows, your reporting needs to grow with it. Callation supports multi-site environments, multiple Mitel system connections, and cross-platform reporting - so you always have a complete picture of your communications performance.
Turn Call Data Into Visual Intelligence
Callation's dashboard builder lets you design views for your leadership team. Drag-and-drop widgets let you build, customise and share reporting layouts for clear call reporting insights, visibility and performance tracking across your team.
Frequently Ask Questions
Every call your business makes or receives tells you something useful. Call reporting software catches all of it. Who called, how long they waited, which calls got missed, how your team is doing. It all shows up in one place so you always know what is going on without having to dig for it.
Many call reporting tools can be complex and difficult to manage. Callation is designed to provide accurate data, simple setup, and easy-to-read reports, giving you clear visibility into your phone system performance.
Once scheduled, reports run and deliver themselves. You set the frequency, format, and recipients once - Callation handles the rest.
Yes, and it makes a real difference. Managing more than one site usually means a lot of jumping around between systems. Callation puts it all in one place. One view, every location, no piecing things together yourself.
Most teams get going faster than they expect. There is nothing complicated to figure out or set up. The platform is simple and easy to move around in. Most teams are pulling reports and making sense of their data not long after they first log in.
Callation gives us clear visibility into every customer interaction. The live dashboards keep our team informed in real time, and the support is outstanding. An essential tool for how we operate.
Emily Smith
Callation’s reporting across all facets of our business voice communications is invaluable – from customer trend insights to live dashboards that keep every level of the team informed. The support team is fantastic and the product just keeps getting better.
Ricky Schmidt
Callation gives us clear visibility into every customer interaction. The live dashboards keep our team informed in real time, and the support is outstanding. An essential tool for how we operate.
Emily Smith
Everything Your Business Needs in One Platform
Cloud Reporting
Call Accounting
Call Analytics
Extension Report
Group Reports
Trunk ReportsCustom ReportsCloud ReportingCall AccountingCall AnalyticsExtension ReportGroup ReportsTrunk ReportsCustom ReportsNewsletter
Multi-System Support
Secure Data Hosting Automated Scheduling
Cloud Reporting
Call AccountingCall AnalyticsNewsletterMulti-System SupportSecure Data Hosting Automated SchedulingCloud ReportingCall AccountingCall AnalyticsProud Mitel Technology Network (MTN) Partner
Callation is an authorised Mitel Technology Network partner, holding official MiVoice Business certification.
Built for Mitel
Recognised as an approved Mitel solution, eligible for full Mitel MSA support.
MTN Partner
Officially certified after passing Mitel’s Interoperability testing program.
MTN Certified
Verified member of the Mitel Technology Network for trusted third-party solutions.
Mitel approved
Recognised as an approved Mitel solution, eligible for full Mitel MSA support.
See Callation in Action
Connect with a Callation and see firsthand how intelligent call reporting can help your business achieve complete call visibility and drive real operational efficiency today.
Callation is a cloud-based platform built to deliver clear performance insights, automated reporting, and scalable business visibility for modern organisations of all sizes, helping teams make faster, smarter and more informed decisions every day.