In business today, everything matters when it comes to customer interactions.  For most businesses, phone calls are still an extremely important customer touchpoint for sales, support and customer service.  When there is lack of tracking, there are valuable opportunities lost.  Smart call dashboards are the tool to help you continuously convert phone-call information into actionable […]

Groups of its size rely on efficient communications in order to thrive. For any organization using a Mitel phone system, you need the proper software or cloud technology to foresee, manage and monitor the activity of callers. We’re here to help you in that regard! The Callation Dashboard is one portion of Callation’s cloud based call […]

In today’s business world, the value of time is paramount; communication that is timely and accurate is vital. Every call your team takes provides data that can improve operational efficiencies, increase customer experience, and accelerate growth. Unfortunately, this data is often lost because businesses are lacking the tools to dissect it. Callation solves this by […]

In today’s fast-paced world, every phone call that your team makes or receives is an opportunity for information to be captured, yet organizations face challenges to properly leverage this information. That is where call reporting software comes into play – turning call logs into data that provides actionable insights that can streamline operations, improve customer […]

Business communication is the lifeblood of every successful organization. No matter the stage of your company or organization (growing or established), the way you handle and measure phone calls will affect efficiency, customer satisfaction, and overall performance. For companies using a Mitel Phone system, Callation provides a smarter way to transform call data into actionable insights […]

Introduction Running a growing business in New York, Dallas, or Chicago often means your phones are ringing all day. That’s a positive sign — but it raises an important question: Are those calls turning into actual sales? Which marketing campaigns are driving them? And most importantly, are valuable opportunities being missed because the calls aren’t […]

In today’s era of quick business, you need to be agile and scalable. If you have a growing sales division or a high call volume customer support line, then your communication systems need to be able to keep up. This is where cloud based call management system like Callation provide valuable support. Unlike outdated, hardware-heavy solutions, Callation delivers business-critical […]

Introduction Think about this: you are managing a busy sales team, the phone is ringing, deals are happening, but you have no idea which calls are being answered quickly, which calls are missing out, or how effective your phone system is being used. Frustrating, right? That’s exactly the problem Cloud Call Reporting solves. With Callation, businesses using […]

Introduction With the advancement in technology, businesses adapt to new ways of managing client calls and internal communications. Companies are now ditching the old phone equipment for new, more innovative and efficient tools. The Mitel PBX phone system is considered to be one of the most efficient and enterprise-centered options these days. It is well regarded for […]